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Digital Insurance Platform & Claims
How we helped Allianz streamline claims and boost policy conversions by 40%
We developed a comprehensive digital insurance platform for Allianz, modernizing their claims processing system and customer portal through advanced automation and AI-driven technologies. The project focused on creating an integrated solution that streamlines policy management, claims processing, and customer service interactions.
Key results:
- Claims processing time was reduced by 70% through automated workflows and AI-powered damage assessments
- Customer satisfaction scores increased by 55% due to a self-service portal and real-time claim tracking
- Policy conversion rates grew by 40% through personalized insurance recommendations and a simplified application process
Allianz’s legacy insurance systems were fragmented with manual claims processing, lengthy approval times, and poor customer experience.
The outdated infrastructure couldn’t handle peak claim volumes during natural disasters and lacked integration between different insurance products, leading to customer frustration and operational inefficiencies.
What we
delivered:
Seamless integration with existing legacy systems
Multi-channel communication system
Automated policy recommendations engine
Mobile-first responsive design
Integrated customer portal with real-time tracking
Automated damage evaluation using computer vision
AI-powered claims assessment
Quantifiable outcomes:
reduction in
claims processing time
improvement in customer
satisfaction scores
increase in policy
conversion rates
decrease in manual
processing errors
improvement in claim approval
accuracy within 8 months of launch
reduction in
operational costs
Qualitative results:
Positive user feedback highlighting the intuitive interface and faster service delivery
Improved customer loyalty and retention
Competitive advantage in the insurance market
Streamlined internal processes, reducing employee workload
Enhanced brand reputation through improved digital presence
“Areusdev revolutionized our insurance operations completely. The new digital platform exceeded our expectations in terms of efficiency and customer experience. Our claims processing is now faster than ever, and customer satisfaction has reached new heights.”
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