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How we helped Orange transform the customer experience with an integrated portal and network management system
We developed an integrated customer portal and network management system for Orange, enhancing customer self-service capabilities and optimizing network operations through real-time monitoring and automated troubleshooting. The project focused on creating a unified platform that improves customer experience while providing comprehensive network visibility and control.
Key results:
- Reduced customer service calls by 60% through a comprehensive self-service portal and automated issue resolution
- Improved network uptime by 45% with proactive monitoring and predictive maintenance capabilities
- Enhanced customer satisfaction by 55% through real-time service status and personalized account management
Orange’s legacy environment included a variety of on-premises systems and big-data platforms that had grown complex over time.
The telecom giant needed to optimize and integrate its existing systems and software development workflows with Google Cloud.
What we
delivered:
Big Data Platform Migration
Integration of Development Workflows
Cloud Infrastructure Optimization
Cloud Onboarding Assistance
Cloud Migration Consulting
Quantifiable outcomes:
reduction of
customer service calls
improvement in
network uptime
increased
customer satisfaction
Qualitative results:
Control over network performance
Seamless migration and optimization on Google Cloud
Unified digital platform
Integrated customer portal and network management system
“The new monitoring portal enables Orange to consistently uphold and elevate network service quality through near-real-time access to performance metrics.”
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